Resort Policies

Thank you for being our guest at Two Creeks Crossing Resort. Our relationship with our guests is our top priority, and we want to ensure that everyone has a safe and memorable stay. This document outlines our Rules and Regulations and Appearance Standards for the benefit and protection of all guests.

By making a reservation and paying for a site, you and your guests automatically acknowledge receipt of and agree to abide by all Rules and Regulations outlined in this document. Thank you for your cooperation.

Amenities and amenity locations are subject to change without notice.

Seasonal Designations

• Peak Season: May 1 – October 31
• Non-Peak Season: November 1 – April 30

These designations apply throughout this document. Rates, availability, and amenity access may vary by season.

A 50% deposit is required on all reservations. The remaining balance is automatically charged to the card on file two weeks prior to arrival. Rates are based on four-person occupancy. Each additional guest over the age of 3 is charged $20.00/night during peak season and $15.00/night during non-peak season. Additional guests may not exceed the maximum occupancy for the site or rental unit.

RV rates include one camping unit and one vehicle. Additional vehicles must be parked in the designated overflow area and are subject to a $5.00/day fee.

All rates are subject to change without notice. Coupons, discounts, or promotional offers must be presented at the time of booking and upon check-in. Only one discount or promotion applies per reservation. There are no refunds for early departures.

Failure to pay in advance for occupancy, or failure to comply with resort rules and regulations, is grounds for removal from the resort without refund and refusal of future admittance.

By booking a reservation, you agree to pay all charges associated with your stay, including the nightly rate, applicable fees, processing fees, taxes, and any other items identified at checkout. You are responsible for reading and understanding all policies prior to booking and for any damage claim amounts resulting from damage caused by you, your guests, or your pets.

Cancellations made 14 or more days before the scheduled arrival date will receive a full refund of the deposit, minus a $30.00 cancellation fee. Reservations may also be rescheduled without penalty if changes are made 14 or more days before arrival.

Cancellations made within 14 days of arrival are non-refundable. Holiday reservations must be canceled at least 30 days prior to arrival. There are no refunds for late arrivals or early departures.

No refunds are issued for inclement weather. In the event of a declared natural disaster (blizzard, hurricane, or tropical storm watch/warning) affecting the resort or the guest's residence within 48 hours of the reservation, or when a mandatory evacuation is ordered and the resort is closed, guests may call 936-646-4071 within 7 days to reschedule.

Rescheduling reservations is available up to one year in advance, or a gift certificate for the full amount may be issued for use within one year. Refunds are not available. Revised dates must be provided within 14 days or the full reservation amount is forfeited. Reservations may be moved only once, and rescheduled stays may not be canceled for a refund.

All cancellations and reservation changes must be made by phone at 936-646-4071.

RV Sites

Cabins, Yurts, Treehouse & Glamping Tents

Late Arrivals

If you expect to arrive after office hours, please notify resort staff before 5:00 PM on the day of arrival. Full payment is required prior to arrival. Staff will contact you with site or unit access instructions. If necessary, keys and pertinent information will be left in the drop box outside Guest Services. Guests arriving after hours must check in at Guest Services by 10:00 AM the following morning.

Late Check-Out

Late check-out may be available with prior management approval for a $25.00 fee:

• RV Sites: available until 3:00 PM.
• Cabins, Yurts, Treehouse & Glamping Tents: available until 1:00 PM.

Late key returns after standard check-out time: $25.00/hour. Failure to vacate by the approved time will result in a charge for an additional night's stay.

Maximum RV Stay

The maximum reservation length for an RV site is six (6) months (180 days). Stays may be extended in increments of up to six (6) months with management approval, subject to availability. Any stay exceeding 30 days is subject to Extended Stay rules and procedures. See Section 7.

Outdoor movies at Swampers begin during select fall dates. Visit our events calendar at twocreekscrossingresort.com/events for the current schedule.

RV Sites

One RV is permitted per site. Maximum occupancy is eight (8) guests. Rates are based on four-person occupancy; additional guests (ages 3 and older) are subject to per-person nightly fees. See Section 2 for rate details.

Cabins, Yurts, Treehouse & Glamping Tents

Occupancy may not exceed the posted maximum for each unit type. Each reservation includes up to four (4) persons (ages 3 and older). Additional guests up to the unit's maximum occupancy are subject to per-person nightly fees. See Section 2 for rate details.

Cabin, yurt, treehouse, and glamping tent rentals are permitted a maximum of two vehicles. Additional vehicles must purchase a parking pass and park in designated overflow parking.

Monthly rates are based on a 30-day stay and are due in advance. Extended stay rates and occupancy are based on the original occupants listed on the Extended Stay application. Extended Stay guests receive up to two (2) free vehicle passes depending on the site booked.

Management approval is required for all extended stays. Guests 18 years of age and older must complete an annual criminal background check and sign an Extended Stay Agreement for stays exceeding one month. Proof of RV registration and insurance is required for all extended stays.

Extended Stay is subject to a formal application and application fee. Contact Guest Services for program details and site availability.

Wristbands are issued to all registered guests upon check-in and must be worn at all times while on resort property. Wristbands grant access to all resort amenities and facilities.

Wristband Replacement

For day pass and overnight guests, broken wristbands must be brought to the office and will be replaced at no charge. Lost wristbands can be replaced for $5.00.

Registered Visitors

Registered guests may receive visitors during their stay. All visitors must check in at Guest Services in the Clubhouse before entering the resort, regardless of how long they plan to stay or whether they intend to use resort facilities.

Visitor fees: $20.00/day per person (peak season) | $15.00/day per person (non-peak season).

Unregistered visitors will be asked to leave the property. Unregistered vehicles may be towed at the owner's expense. Registered guests are responsible for the conduct of their visitors. The combined total of registered guests and visitors may not exceed the maximum occupancy of the site. For RV sites and extended stays, the combined total may not exceed eight (8) persons.

Day Passes

Day passes are seasonal and available on a limited basis. During peak season, day passes are available Sunday through Wednesday from 10 AM to 6 PM only. Day passes are not available on holiday weekends.

• Price: $25.00/person. Children ages 3 and under are free.
• Available same-day at Guest Services only, subject to availability.
• All day pass guests must check in at Guest Services upon arrival.
• Day pass wristbands must be worn at all times to access Blue Bayou Bend.
• Day passes include access to Blue Bayou Bend only. Day passes do not include access to the main Pool & Spa.

Day Use & Events

Resort amenities are available to registered overnight guests and their registered visitors only, unless otherwise stated. Blue Bayou Bend Water Park & Lazy River may also be accessed by registered day pass visitors during approved day pass dates and hours. The Pool & Spa are reserved for registered overnight guests and their registered visitors only. Day use and event tickets are seasonal and available on a limited basis. Visit twocreekscrossingresort.com or contact Guest Services for current availability.

• The minimum age to make a reservation is 21. Valid identification may be requested at check-in.
• The guest who makes the reservation must be present at check-in and must remain on-site with the camping equipment for the duration of the stay.
• No one under the age of 18 is permitted in the jacuzzi or hot tub without an adult present.

RV Age & Appearance

RVs 10 years old or older are subject to prior management approval before arrival. A current photo of the RV may be required. Pop-up trailers and truck bed/cabover campers are not permitted.

Failure to obtain prior approval, or misrepresenting the age or condition of an RV, will result in cancellation of the reservation and forfeiture of all payments.

All RVs must be in good working order and in good cosmetic condition, RVIA (Recreational Vehicle Industry Association) certified, and functioning as originally designed. All components must be intact and presentable — free of visible damage, duct tape, repair tape, construction materials, and excessive caulking.

Non-RVIA vehicles (such as converted buses, box trucks, or storage trailers) require management approval prior to arrival.

Sewer Connections

All sewer connections require an airtight rubber seal ring. A sewer hose "donut" or "L" connector is required. Dumping any wastewater on the ground is strictly prohibited and will result in a violation and fine.

Washing Your RV

Waterless cleaning systems are preferred on resort property. Guests may wash their RVs on Sundays after 12:00 PM. Check with Guest Services for current availability and any restrictions.

All vehicles must have valid registration and insurance. Only persons with a valid driver's license may operate a motor vehicle on resort property, including golf carts and scooters. The posted speed limit is 5 MPH throughout the resort. Pedestrians always have the right of way.

Vehicle Passes

Standard RV sites and rental units include one (1) free vehicle pass. Cabins and Deluxe RV sites include two (2) free vehicle passes. Vehicle passes must be displayed at all times. Additional vehicles are subject to a $5.00/day fee and must display a valid vehicle pass. Vehicle passes are not transferable between vehicles or guests without visiting Guest Services. Lost passes must be replaced at Guest Services.

Parking Rules

• Park only in your registered site or in designated parking areas.
• Driving or parking on grass or fields is prohibited.
• Parking in unoccupied RV sites is prohibited at all times.
• Overnight sleeping in non-camping vehicles is prohibited.
• Vehicles parked in unauthorized areas or blocking sites will be towed at the owner's expense or charged the daily rate for the illegally occupied site.
• Vehicle repairs and maintenance are not permitted on your site.

Prohibited Vehicles

UTVs, ATVs, three- or four-wheelers, go-carts, dirt bikes, and similar vehicles are not permitted on resort property, whether licensed or unlicensed.

Motorcycles

Motorcycles are permitted for transportation in and out of the resort only, and must be driven at idle speed while on property. Cruising the resort on a motorcycle is not permitted.

Golf Carts

Personal golf carts are permitted and must follow all resort traffic rules. Only licensed drivers may operate golf carts on property. Golf carts must be in good working condition and presentable in appearance. Drive on roads only — grass, fields, and sidewalks are prohibited.

Electric Scooters

Electric scooters are permitted and must follow all resort traffic rules.

Cargo & Storage Trailers

Cargo and storage trailers are not permitted without prior management approval. Trailers must be registered at Guest Services upon arrival; a $5.00/day fee applies. Approved trailers must be parked in designated overflow parking near the Clubhouse. Small flatbed trailers hauling golf carts or small vehicles may park at the rental unit if space allows; otherwise, the overflow parking rate applies.

Boats

Register your boat with Guest Services at check-in. Boat trailers must be parked in your assigned site or in designated parking areas. If your boat or trailer cannot fit in your site, an additional vehicle parking pass is required. A $10.00 boat launch fee is collected at registration and covers use of the boat launch ramp for the duration of your stay.

Pets are not permitted in all cabins, yurts, or tents (see Pet-Friendly Cabin Addendum below). Pets are welcome at RV sites under the following conditions:

General Pet Policy

• Maximum of two (2) household pets per site.
• Pets must be leashed at all times.
• Clean up after your pet immediately; dispose of waste in designated receptacles.
• Pets are prohibited in all buildings, restrooms, pool areas, and common areas.
• Do not wash pets in resort bathrooms.
• Pets may not be left unattended at any time.
• Tying pets to tables, trees, bushes, or structures is not permitted. Pets may not be caged outside.
• Pets must be brought inside at night.
• Aggressive behavior or excessive barking will result in the pet being required to leave the resort.
• Exotic pets, farm animals, livestock, poultry, reptiles, and insects are prohibited.
• All pets must wear a collar displaying the owner's name and phone number.

Pet-Friendly Cabin Addendum — Cabins 15 & 16

Cabins 15 and 16 are the only pet-friendly rental units. You must contact Guest Services directly to reserve one of these cabins. The following conditions apply to all pet-friendly cabin stays:

• Maximum of two (2) well-mannered dogs or cats, 50 lbs or less.
• Current recommended vaccinations required; certification of flea and parasite treatment required.
• Current veterinary records must be provided upon request.
• Pets are not permitted on furniture or beds.
• Pets must be kenneled if left alone in the cabin.
• A $100.00 refundable pet deposit is required. If excessive damage or staining is found upon departure, the deposit will not be refunded and additional charges may apply.
• A non-refundable $40.00 pet cleaning fee applies to all pet-friendly cabin stays.
• A pet waste disposal container is located between Cabins 15 and 16.
• Management reserves the right to require immediate removal of any pet displaying dangerous or unacceptable behavior, including biting, excessive barking, or evidence of disease.

Guests are responsible for all personal injuries and property damage caused by their pets. By staying at Two Creeks Crossing Resort with a pet, guests agree to release, defend, and indemnify the resort from any and all claims and damages related to their pet, including claims by third parties. All general pet policies apply to pet-friendly cabin stays.

Amenity hours are seasonal. See Section 5 — Hours of Operation.

Access

The Pool & Spa are reserved for registered overnight guests and their registered visitors only. Blue Bayou Bend Water Park & Lazy River is open to registered overnight guests, their registered visitors, and registered day pass visitors during approved day pass dates and hours. Wristbands must be worn at all times. Guests without a visible wristband may be denied entry.

Weather Closures

For guest safety, pools and amenities may close during severe weather, including lightning, heavy rain, or high winds. In the event of a closure, all guests will be asked to exit the water and surrounding areas — including pool decks and cabanas — and remove personal belongings. Amenities will reopen as soon as conditions are safe.

Safety & Health

No lifeguard on duty. Swim at your own risk.

• Children 16 and under must be directly supervised by an adult at all times in all pool and water amenity areas.
• No one under 18 is permitted in the hot tub or jacuzzi without an adult.
• U.S. Coast Guard-approved life jackets and puddle jumpers are encouraged for children 48 inches and under.
• Swim diapers are required for all infants and toddlers who are not potty trained.
• Guests who have experienced a communicable illness, diarrhea, or vomiting within the past three (3) days should not use the pools or water amenities.

Swim Attire

Proper, family-appropriate swimwear is required. The following are not permitted in the pool area:

• Jeans, cut-offs, or undergarments worn as swimwear.
• Revealing or inappropriate swimwear.
• Clothing with offensive language or graphics (including violence, nudity, vulgarity, or discrimination).
• Swimwear with exposed metal hardware (buckles, rivets, or zippers) or sharp objects.

Food & Beverage

• Outside food, drinks, and coolers are not permitted in the pool or lazy river areas.
• Food and beverages may be enjoyed at the pavilion, food truck areas, or Swampers Icehouse.
• Empty personal cups (including tumblers and Yeti-style cups) may be brought in but must be shown empty to the gate attendant upon entry.
• Glass containers are not permitted in any pool area.
• All bags and personal items are subject to inspection per TABC regulations and resort insurance requirements.
• A variety of food and beverages — including adult and kid-friendly options — are available for purchase on-site.
• Pool area grills are not available for guest use during peak season.

Conduct & Restrictions

• Smoking and vaping are prohibited in all pool and amenity areas. See Section 16 — Smoking & Vaping.
• Running on the pool deck is prohibited.
• Diving into the pool or lazy river is prohibited.
• Large flotation devices (oversized rafts and floats) are not permitted.
• Personal music and sound devices are prohibited at Blue Bayou Bend. Music is provided by the resort.
• Excessive splashing or splashing at the swim-up bar is prohibited.
• Excessive drinking, drunkenness, and public intoxication are prohibited and will result in immediate removal from the pool area.
• Abusive or inappropriate language, clothing, or behavior is not permitted.
• Pets are not permitted in pool areas. Exception: service animals, which must remain with their handler at all times and may not enter the water.

Liability & Enforcement

• Failure to comply with pool and amenity rules may result in removal from the property without a refund.
• Guests are responsible for their own safety and the safety of those in their care.
• By entering the pool area, guests accept all risks associated with resort water activities.
• Management reserves the right to deny use of the pools to anyone at any time.

Texas Law Notice:

The legal drinking age in Texas is 21 years of age. Underage possession or consumption of alcohol is strictly prohibited. Drunkenness, disruptive behavior, and public intoxication will not be tolerated and are grounds for immediate removal from the resort.

When Resort Bars Are Open

When either resort bar is open, all alcoholic beverages must be purchased on-site per TABC laws, licensing, and regulations. No outside alcohol is permitted in the Swampers Icehouse area, the pavilion, or the pool.

Outside cups and tumblers (including Yeti-style cups) may be brought in but must be empty upon entry; the gate attendant will verify. Bags and coolers are subject to inspection for alcohol compliance.

During Concerts & Live Events

• Outside alcohol is not permitted during concert events.
• Tailgating in or around the Swampers Icehouse area is not allowed.

Music & Noise

Music must be kept at a level audible only at your campsite or in your immediate vicinity. Music may not be heard beyond your site. Please be considerate of neighboring guests at all times.

Quiet Hours

Quiet hours are observed daily from 10:00 PM to 7:00 AM. During quiet hours, all outdoor TVs, radios, and amplified sound must be turned off, and voices must be kept to a whisper. Generators are not permitted. Guests who disrupt quiet hours will be asked to leave.

Site Appearance

Management reserves the right to inspect all sites at any time. Campsites must be clean, neat, and free of fire hazards and clutter. The following items are not permitted outside the RV or rental unit:

• Outside water heaters, refrigerators, or additional air conditioning units
• Indoor carpeting, permanent furniture, or inflatable swimming pools
• Storage boxes, trash cans, tarps, or buckets
• Children's toys left out, "For Sale" signs, or business signage
• Clotheslines

All electrical cords, sewer lines, water hoses, and cables must be kept neat and orderly. Tie-downs must be secured to your own RV and confined to your campsite pad — not attached to trees, bushes, standpipes, or other structures. Hanging or attaching items to covered RV awnings requires prior management approval for each occurrence.

Campfires

Campfires are permitted in designated fire pits only. All ashes must be disposed of in metal ash containers located near the trash dumpsters — do not place ashes in trash dumpsters. Management may restrict campfires when hazardous conditions exist.

Firewood is available for sale at Guest Services. Gathering wood from resort property is prohibited. Outside firewood is permitted at RV sites only and must be used or removed at departure to protect resort trees from harmful insects and pests. Open campfires are not permitted during active burn bans.

Campfires are not permitted at cabins, yurts, or expedition tents. Solo Stove or Grill Time Tailgate Fire Pits may be permitted in the driveway area of cabins, yurts, and the treehouse with prior management approval only. Violators are subject to citations and fines. Two Creeks Crossing Resort assumes no liability for accidents, injuries, or damages related to fire.

Smoking & Vaping

Smoking and vaping are strictly prohibited within 10 feet of any building, pool area, common area, or rental unit. Designated smoking areas and ash bins are available at Swampers and the pavilion.

Temporary Structures

Temporary structures — including tents, portable canopies, and screened enclosures — are permitted for hourly, daytime use only in designated picnic and recreation areas, provided they do not impede other guests. All temporary structures must be removed immediately after use. Overnight use is prohibited. Awnings must be commercially designed and attached to the RV. Tarps rigged as awnings are not permitted. No structural additions may be built on any site.

Wi-Fi

Complimentary Wi-Fi is available at RV sites and cabin rentals. Wi-Fi is not available at yurts, treehouses, or glamping/expedition tents. Complimentary Wi-Fi is also available in the Clubhouse and Business Center. Two Creeks Crossing Resort is not liable for Wi-Fi interruptions or service quality.

Trash & Waste Disposal

• All garbage must be bagged and disposed of in designated resort dumpsters. Refer to the resort map for dumpster locations. If a dumpster is full, locate another. Do not leave trash on the ground outside dumpsters or outside your RV or rental unit.
• Pet waste: bag and place in dumpsters.
• Cigarette butts: dispose of in ash receptacles.
• Campfire and BBQ ashes: allow to cool completely, then dispose of in metal ash containers near dumpsters. Hot charcoal or ashes may not be placed in trash dumpsters or on the ground.

Prohibited Items & Conduct

• Firearms, weapons, bows and arrows, slingshots, air guns, and fireworks of any kind.
• Illegal drug use. Public consumption of illicit substances violates Texas law and is grounds for immediate removal without refund.
• Sleeping in passenger cars, truck beds, or utility trailers.
• Cutting or trimming trees or vegetation on resort property.
• Profanity or violence directed toward resort staff.
• Use of the resort for any commercial or non-recreational purpose.

Management reserves the right to amend resort rules and regulations at any time. Guests are expected to comply with all applicable Texas state and county laws while on resort property. Please notify Guest Services of any concerns.

Activity Schedule

Two Creeks Crossing Resort offers a full range of planned activities throughout the year. Activity schedules are subject to change with little or no notice due to weather or other unforeseen circumstances. No compensation is provided for activity cancellations.

Rentals

Rentals are available through Guest Services in the Clubhouse. A Waiver of Liability and Rental Agreement must be signed prior to use of any water rental or amenity.

Emergencies

Call 911 in the event of any emergency. In the event of extreme fire hazard or severe weather, resort staff may order precautionary measures, evacuations, or closures. All guests must comply immediately with evacuation instructions and resort emergency plans.

Security

Two Creeks Crossing Resort and its staff are not responsible for lost, stolen, or damaged articles. Keep valuables secured at all times. Report any site problems or concerns to Guest Services immediately. Two Creeks Crossing Resort adheres to all applicable state, county, and local laws.

Indemnification & Damages

Two Creeks Crossing Resort is not responsible for loss due to fire, theft, vandalism, accidents, or Acts of God. Guests and their visitors agree to indemnify and hold the resort harmless from all claims, liability, and expense arising from injury to persons or property resulting from use of resort facilities.

Guests assume full financial responsibility for all damages caused by themselves, their guests, or their pets. All sites are inspected upon arrival and departure. In the event of damage, the resort will determine the amount in its sole discretion and will charge the payment method on file. The resort reserves the right to pursue all available remedies, including referral to a collections agency and legal action.

Photographs, Recordings & Publicity Rights

By staying at Two Creeks Crossing Resort, you consent to appearing in audio, visual, and/or audiovisual recordings and images used in resort promotional or documentary materials. By entering resort property, you waive any publicity rights in such materials and consent to their use by Two Creeks Crossing Resort for marketing purposes — including reproduction, public display, uploading to websites, distribution, and broadcast in any form — without compensation. These materials will be used solely by Two Creeks Crossing Resort for its own promotions.

Solicitation Policy

Solicitation is strictly prohibited at Two Creeks Crossing Resort. Guests may not offer or display goods or services for sale, distribute printed or recorded materials, or conduct organized gatherings for commercial purposes. Photography, videotaping, or recording for commercial purposes requires prior management approval. Management reserves the right to enforce and interpret all resort rules and regulations in its sole discretion.